01
Non-Refundable Services
Once work has commenced, payments made toward the following services are non-refundable
to the extent that planning, production, development, setup, research, optimization,
or other service work has already been initiated.
Social Media Marketing
SEO & Organic Growth
Website Development
Application Development
Branding & Creative Services
Performance Marketing Campaigns
Video Production & Creative Content
This includes strategy planning, research, creative production, campaign setup,
development, design, content preparation, optimization, and other project work
already initiated or completed.
02
Additional Services
Services requested outside the originally agreed scope are non-refundable once
approved and initiated.
- Additional website pages
- Premium themes or plugins
- Extra SEO keywords or expanded scope
- Logo design or branding assets
- Presentation or PDF creation
- Website modifications
- Advanced integrations
- Additional campaign creatives
Any additional requirement affecting cost or scope should be approved before work begins.
Once such work has started, the corresponding charges are non-refundable.
03
Advertising Campaign Costs
Paid advertising budgets used on platforms such as Google Ads, Meta Ads, or other
third-party advertising platforms are separate from Digicircal's service fees.
Ad spend is non-refundable once used.
Once a campaign is launched and advertising funds have been charged, consumed,
or committed by a third-party platform, those amounts cannot be refunded by Digicircal.
04
Before Project Initiation
If a cancellation request is received before project work has started and before
substantial resources have been allocated, Digicircal may consider a partial refund.
POSSIBLE DEDUCTIONS
01
Administrative charges
03
Payment or processing costs
Any eligible refund will be assessed based on the work completed, resources committed,
third-party costs incurred, and applicable processing charges.
05
After Project Commencement
Non-refundable after work begins
Once project work, campaign setup, strategy, production, design, development,
optimization, or any other approved service activity has commenced, cancellation
does not qualify for a refund for work already initiated or completed.
Clients remain responsible for applicable fees and costs related to work completed,
resources allocated, or third-party expenses incurred up to the cancellation date.
06
Service Suspension
Digicircal may suspend or pause services where continued project execution is not
reasonably possible due to account, payment, cooperation, or compliance issues.
Delayed or outstanding payments
Non-cooperation or missing client inputs
Repeated project delays
Misuse of services
Violation of agreed terms
Service suspension does not automatically create a right to refund for work already
completed, resources already allocated, or third-party costs already incurred.
07
Cancellation & Billing Support
For cancellation requests, refund-related questions, or billing support,
please contact Digicircal using the details below.
